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Every order must include the product reference and full name to avoid errors. Otherwise, the company will not assume responsibility for any damages or expenses incurred.
Returns must be authorized by our company and processed according to the shipping method we specify.
If the return of a telephone order is based on an error that cannot be substantiated with physical evidence, but the company is confident that the order was fulfilled correctly, the costs will be shared equally: 50% by the customer and 50% by the supplier.
Manipulated materials will not be accepted for return, except in cases of verified technical or quality issues. Customers must inspect their order upon receipt before handling the purchased product.
Returns due to customer-related issues (excluding cuts) will be accepted in exchange for materials of equal or greater value, with the customer covering the associated costs.
Returns or cancellations of special orders will not be accepted due to their specific nature.
For car hoods, we recommend that our clients request an advance deposit from the final customer as part of the total amount. This practice helps minimize risks associated with returns that cannot be accepted by our company and prevents cancellations or other issues that may arise during the sales process.